Support

Get unstuck.

Three ways to find an answer, in rough order of speed. Replies from a human come same-business-day for Agency and Pro tiers, within 48 hours otherwise.

Documentation

Setup guide, feature walkthroughs, and the quirks of each platform integration. The first place to look.

Open docs →

Status page

Current state of publishing, comment triggers, and analytics across every platform. Check here if something feels off.

View status →

Email support

For anything the docs don't cover. Include your workspace slug and a screenshot — speeds the first reply by a lot.

support@bfmedia.app →

Feature requests

Something missing? Something broken that feels like a quality bar issue? We read every one.

feedback@bfmedia.app →
Platform status

Current state

Status is reported manually today — a live uptime feed replaces this strip in Q1 2027. Email support@bfmedia.app if the state here doesn't match what you're seeing.